Misa.com.tr Frequently Asked Questions

At Misa.com.tr, customer privacy and security are among our top priorities. Your personal and payment information is kept confidential in our database to provide you with better service.

The forms you fill out and the payment details you provide (credit card, etc.) during your shopping process are encrypted using 128-bit SSL technology and automatically transmitted to our partner banks by Misa.com.tr systems for authorization. Your credit card information is stored in a way that only you and authorized bank personnel can access it.

What is SSL?

The confidentiality and integrity of all data you enter on Misa.com.tr is ensured by 128-bit SSL (Secure Sockets Layer) encryption technology. The server computers and other peripheral equipment used for our online store transactions are equipped with firewalls and network security systems. SSL is a security protocol developed to ensure security and confidentiality during information transfer over a network and is supported by all modern browser programs (Mozilla, Internet Explorer, etc.).

Browser programs automatically process transactions requiring an SSL connection. Information is automatically encrypted before transmission and can only be decrypted by the correct recipient. Verification is performed on both sides to protect the confidentiality and integrity of the transaction.

Is Misa.com.tr Reliable?

Misa.com.tr takes all necessary precautions to ensure the security of its customers. All your personal and payment information, before and after placing your orders, is protected by 128-bit SSL encryption technology. This ensures that it is inaccessible to third parties in any way.

Furthermore, Misa.com.tr has an SSL certificate and license. Your orders are delivered within the specified timeframes, and you are immediately informed about the status via the order tracking screen and email.

How can I ensure my safety when shopping online?

When you visit a secure website, your browser automatically detects it, and the "http" in the address bar changes to "https". You'll also see a lock or key icon at the bottom of your browser to symbolize security. It's also important that SSL options are enabled in your browser's security settings.

Thanks to all these measures, Misa.com.tr aims to provide its customers with a safe shopping experience.

Why should I become a member? Becoming a member is recommended when shopping. Your membership information is used to provide you with better service and as security information in case you experience any problems with your order. Membership also eliminates the need to re-enter your ID and phone number with every purchase. Furthermore, you can stay informed about exclusive benefits, campaigns, and promotions for members.

What are the membership benefits? At Misa.com.tr, you can find many products with price advantages. We offer special campaigns and promotions for our members. Furthermore, by becoming a member, you can easily access your previous orders and place new ones.

How can I become a member? You can become a member by clicking the "Log In" button located in the upper right corner of the Misa.com.tr homepage. If you are making a purchase for the first time, you need to fill out the membership form by clicking the "Register" button. After filling in your information completely and correctly, simply click the "Register" button. Your membership will be activated.

What should I do if I forget my password?

If you forget your password, you can reset it by clicking the "Forgot my password" link in the "Member Login" section on our homepage. After entering your email address, which serves as your security question, click "OK". A password reset link will be sent to your email address. You can also contact us about any membership-related issues using the Contact Form.

Payment What are the payment options? You can pay for the products you purchased from Misa.com.tr using one of the following options: bank transfer or credit card. You can shop with all Visa and Mastercard credit cards.

Do you offer cash/credit card payment on delivery? Misa.com.tr does not offer cash/credit card payment on delivery.

How is the billing process carried out? At Misa.com.tr, billing is legally done in the form of a delivery note/invoice. You can specify your billing information separately on the order form, and your delivery information separately. You can contact us regarding payment issues via the Contact Form.

There could be several reasons why a credit card is rejected:

1. Your credit card limit may be insufficient.

2. Your credit card may have expired.

3. The card number may have been entered incorrectly.

4. It's possible a card that was previously reported lost or canceled was used.

5. You may experience temporary connection problems with the bank.

6. The card you are using may have been canceled by the primary cardholder (for example, a supplementary card).

7. The credit card CVV number may not have been entered on the payment page.

In case of credit card approval problems, contacting the relevant bank is usually the best option.

Is VAT included in the prices?

All products on Misa.com.tr include VAT. The VAT rate is indicated on the shopping cart and payment pages. Product prices are in Turkish Lira, and prices in foreign currency will be converted to Turkish Lira using the Central Bank's effective selling rate.

Euro and Dollar exchange rates on Misa.com.tr are constantly updated throughout the day, therefore product prices may change.

How do I track my order?

To track your order, you can log in with your username and password by clicking the "Order Tracking" tab on the misa.com.tr homepage. This will allow you to track the status of your past orders and all stages of your new order.

How can I perform a detailed search?

To find the product you want faster on Misa.com.tr, you can use the "Quick Search" icon on our homepage. In the detailed search system, you can more easily find the product by typing a keyword based on price, brand, or subcategory.

Do your products have a warranty?

All products we sell are covered by warranty. At Misa.com.tr, in order to protect consumer rights, we ensure that all our products are offered for sale with warranty certificates approved by the Ministry, issued by the importer or manufacturer. The warranty period starts from the date of delivery and is at least one year. If you experience any problems with your order, please contact us via the Contact Form.

How much is the delivery fee?

Products purchased from our store are delivered securely to your address by our contracted shipping companies under the Misa.com.tr guarantee. Delivery fees vary depending on the total size and weight of the products. Your orders are shipped via Yurtiçi Kargo , and except for special products, the shipping fee is collected through DS . Shipping costs are the responsibility of the buyer for all purchases. We reserve the right to change the terms and conditions of the campaign. If you wish to have your order shipped with a different shipping company, you must specify this during the ordering process.

How long does it take for my order to arrive?

Your order will be shipped within 2 business days of payment confirmation and delivered to your specified delivery address upon presentation of identification and signature. The shipping company usually delivers your order within 3 business days of shipment. If you place your order before 3 PM every day, it will be processed the same day. Orders placed on public holidays and weekends will be processed on the first business day following the holiday.
Orders for custom-made products are shipped within a maximum of 10 business days. These products are listed on the product details page.

Could there be any delays in my order arriving?

The stock status of all products on Misa.com.tr is monitored regularly. However, in rare cases, if the product you ordered is not in stock, we will procure it from our suppliers, and the delivery process may be delayed by 1-2 days. In this case, you will be informed via your contact number or email. If the product cannot be procured, the amount you paid for the product will be refunded in the same way you paid.

What should I do if I encounter problems with my delivery?

At Misa.com.tr, customer satisfaction is our priority. If you experience any problems with your delivery, we recommend contacting us first. Our customer service team will assist you and take the necessary steps to resolve your issue as quickly as possible. If the problem originates from our contracted shipping company, you can contact them through us. If the product is damaged or missing, a replacement will be sent to you. Furthermore, we will do our best to assist you with product returns or exchanges.

Can I change my delivery address after placing my order?

Your order will be delivered to the address and recipient you specified after payment confirmation, upon presentation of identification and signature. We recommend checking your delivery address before placing your order and ensuring it is entered correctly. However, if you wish to change your delivery address after placing your order, you must contact us as soon as possible . Our customer service team will assist you with this matter.

Can I pick up my product from the shipping branch?

If you wish to pick up your order from a courier branch, you must specify "Court Branch" in the "Delivery Address" section when placing your order. If you inform our customer service that you wish to pick up your order from a courier branch, they will provide you with information about the branch's location. Please remember that you will need to present identification when picking up your order from the courier branch.

My invoice wasn't in the package.

If your invoice is missing from the package, you must first inform the courier and have a report drawn up. Then, you can contact customer service to request your invoice. A certified copy of your invoice will be sent to you. If you are an e-invoice user, your invoice will be sent to your email address.

What should I do if my order arrives incomplete?

If your order is missing any items, please first check your order against the delivery note. If you find any missing items, have the courier prepare a report and inform us of the situation. We will cover the shipping cost for the missing items, and they will be sent to you as soon as possible.

Return

Before sending your product for return, repair, or exchange, you must inform our Customer Service department via the Contact Form. Customer Service will guide you through the return process.

When returning a product, please place it in a separate box with its original packaging and all invoices to prevent damage. Returns made with the original packaging may be damaged or destroyed as the shipping company may attach labels or packing tape. Therefore, the product must be delivered with all accessories and the invoice. The product will be inspected by the relevant department to ensure it meets the return conditions. If necessary, it will be sent to an authorized service center for testing. Once the return meets the specified conditions, the return process will begin. Your refund will be processed within 14 days at the latest.

If you placed your order using a credit card, the refund will be credited to your credit card; if you placed your order via bank transfer, the refund will be sent to your bank transfer address. You will be notified of the completion of your refund process via your registered email address.

To return an item, please include a note explaining your reason for return (the form on the back of the invoice) and all copies of the invoice.

Return address: Mutfakcılar Sanayi Sit. M5 Blok Sok No:42 İkitelli / Başakşehir / İstanbul

For all return reasons, the shipping cost is the responsibility of the customer.

You must include all copies of the invoice along with the product you wish to return. Otherwise, the return may not be processed. However, if the product is defective, the shipping cost will be covered by the company.

Under what circumstances and within what timeframe can I return the product?

You can return your order in its original condition (with invoice and other accessories) within fourteen (14) days of the delivery date, without opening, damaging, or altering the packaging or using the product. Before returning the product, please inform our Customer Service about the product you wish to return. Send the product with its invoice, delivery note or invoice with delivery note and original accessories via the shipping company that delivered it to you. In addition to the return conditions, return conditions may vary for some product categories.

What should I do if I want to cancel my order?

If you wish to cancel your order, you can call our Customer Service or send an email before delivery. Upon receiving your request, your order will be cancelled before delivery and your payment will be refunded to your credit card.

What should I do if the product I ordered is defective?

All products purchased from Misa.com.tr are original and have specific warranty periods. For defective products, all procedures regarding product warranty or malfunctions are approved by the manufacturer. The service providers listed in the product warranty certificate will assist you with your faulty product.

Rules regarding shopping

Purchases are not permitted for individuals under the age of 18. Payment can be made via credit card or bank transfer. Bank transfer fees are the responsibility of the customer. Misa.com.tr is not responsible for price errors or errors in product information caused by the system. VAT rates are 20% for all products and shipping costs . Product technical specifications are prepared taking into account the product description found on the official website or included with the product. However, the technical specifications of the product you purchase may not always exactly match the specifications on Misa.com.tr. This is because manufacturers produce several batches of the same model product and publish a general specification for that model.