Misa.com.tr Frequently Asked Questions

As Misa.com.tr, customer privacy and security is one of our top priorities. Your personal information and payment information are hidden in our database to provide better service.

The forms you fill out during your shopping process and the details and information you provide regarding the payment (credit card, etc.) are encrypted with 128-bit SSL technology and automatically transmitted to the contracted banks by Misa.com.tr systems and provision is taken. Your credit card information is stored in such a way that only you and authorized personnel of the bank can access it.

What is SSL?

The confidentiality and integrity of all data you enter on Misa.com.tr is ensured by 128-bit SSL (Secure Sockets Layer) encryption technology. Server computers and other peripheral equipment on our site where virtual store operations are carried out have firewalls and network security systems. SSL is a security protocol developed to ensure security and privacy during information transfer over the network and is supported by all browser programs (Mozilla, Internet Explorer, etc.) today.

Browser programs automatically perform their operations when SSL connection is required. Information is automatically encrypted before it is sent and can only be decrypted by the right recipient. The confidentiality and integrity of the transaction is protected by verification on both sides.

Is Misa.com.tr Reliable?

Misa.com.tr takes all necessary precautions for the safety of its customers. All your personal information and payment information you provide before and after your orders are protected by 128-bit SSL encryption technology. In this way, they are in no way accessible to third parties.

In addition, Misa.com.tr has SSL certificate and license. Your orders are delivered within the specified time, and you are instantly informed about the situation via the order tracking screen and e-mail.

How can I ensure security while shopping online?

When you enter a secure site, your browser automatically detects it and the "http" part in the address line changes to "https". In addition, there is a lock or key icon at the bottom of your browser that symbolizes security. It is also important that the options related to SSL usage are checked in your browser's security settings.

Thanks to all these measures, Misa.com.tr aims to offer its customers a safe shopping experience.

Why should I become a member? It is recommended that you become a member while shopping. Your membership information is used to serve you better and is used as security information in case you have a problem with your order. With membership, you don't have to re-enter your identity and phone information every time you shop. In addition, you can be informed about the special advantages, campaigns and promotions for our members.

What are the membership benefits? You can find many products with price advantages at Misa.com.tr. Special offers and promotions are offered to our members. Also, if you become a member, you can easily access and reorder your previous orders.

How can I become a member? You can become a member by clicking the "Log In" button on the upper right corner of the Misa.com.tr homepage. If you are shopping for the first time, you need to fill out the membership form by clicking the "Register" button. After filling in your information completely and correctly, it will be enough to click on the "Register" button. Your membership will become active.

What should we do if I forget my password?

In case you forget your password, you can reset your password by clicking the "I forgot my password" link in the "Member Login" section of our home page. After entering your e-mail address with the security question, click the "OK" button. Password change link will be sent to your e-mail address. You can send us your membership problems with the Contact Form.

Payment What are the payment options? You can pay for the products you have purchased from Misa.com.tr with one of the money transfer and credit card options. You can shop with all your Visa and Mastercard credit cards.

Do you offer Cash on Delivery/Credit Card Payment Option? Misa.com.tr does not offer the option to pay by Cash/Credit Card at the Door.

How does the billing process take place? Invoicing at Misa.com.tr is legally arranged in the form of a waybill invoice. You can specify your billing information separately and your delivery information separately on the order form. You can forward your payment problems to us via the Contact Form.

There are several reasons why a credit card may not be approved:

one. The credit card limit may be insufficient.

2. The credit card may have expired.

3. The card number may have been entered incorrectly.

4. A previously reported lost or canceled card may have been used.

5. There may be temporary connection problems with the bank.

6. The card you used may have been revoked by the main cardholder (for example, a supplementary card).

7. The CVV number of the credit card may not be entered on the payment page.

In case of credit card approval issues, contacting the relevant bank is usually the best option.

Is VAT included in the prices?

VAT is included in all our products on Misa.com.tr. Product prices are stated in Turkish Lira and product prices in foreign currency are calculated in Turkish Lira from the Central Bank's selling effective rate. The VAT rate of each product is stated in the product information and on the payment page.

Euro and Dollar rates on Misa.com.tr are constantly updated during the day, so product prices may change.

How to track an order?

To track your order, you can log in with your username and password by clicking the "Order Tracking" tab on the misa.com.tr homepage. In this way, you can follow the status of your past orders and all the stages of your new order.

How can I do a detailed search?

Misa.com.tr You can use the "Quick Search" icon on our home page to reach the product you want faster. In the detailed search system, you can provide an easier access by typing a keyword by price, brand or sub-category.

Do your products have a warranty?

All the products we sell are under warranty. As Misa.com.tr, we ensure that all of our products are offered for sale by the importer or manufacturer companies with warranty documents approved by the Ministry in order to protect the rights of consumers. The warranty period starts from the delivery date of the product and is at least one year. If you have any problems with your order, please contact us via the Contact Form.

How much is the delivery fee?

The products you buy from our store are safely delivered to your address by contracted cargo companies with the guarantee of Misa.com.tr. Delivery fee varies depending on the total size and weight of the products. You can track the shipping cost of your order from the 'Transportation Fee' field in your basket. This amount is automatically updated according to the products added to or removed from the cart. Your orders are sent via Sürat Kargo and shipping fee is collected via DS, except for special products. For purchases of 2000 TL or more, the shipping fee is covered by us. We reserve the right to make changes to the campaign conditions. It is not possible to send with another cargo company."

We send your orders to your delivery address with Yurtiçi Kargo. We cannot send products other than the courier company we have contracted with.

How long does it take for my order to arrive?

Your order will be shipped within 2 working days at the latest after payment confirmation and delivered to the delivery address you specified, against identification and signature. The courier company will deliver your order, usually within 3 business days after it is shipped. If you place your orders until 15:00 every day, your order will be processed on the same day. Orders placed on public holidays and weekends are processed on the first business day following the holiday.

Could there be any delay while my product arrives?

The stock status of all products on Misa.com.tr is followed up-to-date. However, if the product you ordered is not in our stocks, even if it is rare, the delivery process may be delayed by 1-2 days by obtaining the product from the companies we supply. In this case, you will be notified via your contact number or e-mail. If the product cannot be supplied, the product price taken from you will be refunded as you paid.

What should I do if I encounter problems arising from the delivery?

As Misa.com.tr, customer satisfaction is our priority. In case you have any problems with the delivery, we recommend that you contact us first. Our customer service team will assist you with the matter and take the necessary steps to resolve your issue as soon as possible. If there is a problem caused by the courier company we have contracted with, you can contact the courier company through us. If the item is damaged or missing, a new item will be sent to you. In addition, we will do our best to assist you with issues such as product returns or exchanges.

Can I change my delivery address after ordering?

After the payment confirmation is received, your order is delivered to the delivery address and persons you specify, against identification and signature. We recommend that you check your shipping address before ordering and make sure you enter it correctly. However, if you wish to change your shipping address after ordering, you must contact us as soon as possible. Our customer service team will assist with the matter.

Can I receive my product from the cargo branch?

In cases where you want to receive delivery from the cargo branch, you must specify the "Cargo Branch" in the "Delivery Address" section when placing your order. If you indicate to our customer service that you want to receive delivery from the cargo branch, you will be informed about which branch the cargo is in. Do not forget that you need to present your identity card when you take delivery from the cargo branch.

My invoice did not come out of the parcel

If your invoice cannot be found in the parcel, you must first report the situation to the cargo officer and make a report. Then you can request an invoice by contacting customer service. A stamped copy will be sent to you, as is the original of your invoice.

What should I do if my order is missing from the cargo?

In case of missing items in your order, please check your order with the waybill first. If you notice a missing product, make a report to the cargo officer and notify us of the situation. The shipping fee for the missing product belongs to us, and the product will be sent to you as soon as possible.

Return

Before sending your product for return, malfunction or exchange, you must inform our Customer Service department with the Contact Form. Customer Service will guide you about the return process.

When sending the product you want to return, you must put it in a separate box with the original package and all invoices in order to avoid damage to the product. In the shipments made with the original package, the product may be damaged or destroyed, as there may be processes such as affixing the label of the cargo company or the duct tape on it. For this reason, the product must be delivered with all its accessories and invoice. When the product complies with the return conditions, it is controlled by the relevant unit. When deemed necessary, it is sent to the authorized service and tested. When the return is made in accordance with the determined conditions, the return process is started. Your order will be refunded within 2 business days.

If you have made your order with a credit card, the refund amount will be returned to your credit card, if you have made it by money transfer, the refund amount will be returned to your transfer address. You will be notified by your membership e-mail that your return process has been completed.

Please send the product you want to return with a note stating the reason for the return (the form on the back of the invoice) and all copies of the invoice.

return address: Mutfakcılar Sanayi Sit. M5 Blok Sok No:42 Ikitelli / Basaksehir / Istanbul

Shipping costs for all returns are the responsibility of the customer.

You must send all copies of the invoice along with the product you want to return. Otherwise, the product cannot be returned. However, if the product is defective, the shipping fee is covered by the company.

In which cases and how long can I return the product? You can return your order as you received it (invoice and other accessories) within fourteen (14) days from the date of delivery, without unpacking, destroying, spoiling, using the product. Before returning the product you have purchased, please inform our Customer Service about the product you will return. product; Please send the invoice, the waybill or the waybill invoice and the original accessories with the courier company that delivered it to you. In addition to the return conditions, the return conditions differ for some category products.

What should I do when I want to cancel my order? When you want to cancel your order, you can call our Customer Service or send your cancellation request via e-mail before you receive the product. As a result of the request received by us, your order will be canceled before delivery and your payment will be returned to your credit card.

What should I do if the product I ordered is defective? All the products you have purchased at Misa.com.tr are original and have certain warranty periods. All procedures regarding product warranty or malfunction in defective products are approved by the manufacturer. Misa.com.tr has no influence on this matter. The service providers included in the product warranty certificate will support you regarding the defective product.

Rules about shopping

It is not possible for people under the age of 18 to shop. Payment can be made by credit card and money order during shopping. In the transfer process, the transfer fee belongs to the customer. Misa.com.tr is not responsible for price inaccuracies caused by the system or errors in product information. VAT rates; 18% for all products and shipping charges. The technical specifications of the products are prepared by taking into account the product description on the official site or accompanying it. Despite this, the technical features of the product you purchased on Misa.com.tr may sometimes not match exactly. This is because manufacturers produce several series of the same model product and publish a general specification for the same model product.